Sales Leader at Express

Katharine Hope
Phone number +1-818-993-5058

Job Opportunity at Express in Northridge Fashion Center

Full Time
Posted Wed, Apr 6
Katharine Hope
Phone number +1-818-993-5058

Drives operations on the sales floor and in the stockroom while assisting in training associates and delivering great in-store shopping experiences for customers.

To support TALENT, the Sales Leader assists in developing and motivating associates to maximize sales potential by:

  • Providing in-the-moment coaching and training to store associates, ensuring efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards
  • Partnering with Store Management to provide feedback on associate performance
  • Assisting in training associates on store operations, product, policy, and procedures

To support EXECUTION, the Sales Leader executes action plans that optimize results by:

  • Executing all aspects of daily store operations
  • Ensuring appropriate associate coverage to create a great customer experience
  • Overseeing and authorizing the checkout experience
  • Assisting with merchandise flow, such as shipment, replenishment, and omnichannel operations in the store
  • Monitoring and analyzing the customer service provided by team members
  • Building an effective schedule with the right associate in the right place at the right time

To support CUSTOMER EXPERIENCE, the Sales Leader promotes and supports an environment focused on delivering great in-store customer experiences by:

  • Effectively resolving customer service issues to a positive outcome
  • Leading and modeling our customer experience model
  • Displaying expert knowledge of product, company policies, promotions, and loyalty programs
  • Providing leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.